Date: 18/08/2018
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When are new technicians ready to handle service calls?

Tony Anderson, Partner answers the question this way.

After we have hired a new technician, I find that some are ready to go out the first week.  Others could take a year of training and coaching.  It depends on the individual and their experience level.  We classify technicians as Seniors, Juniors, Sophomores, and Freshmen. A Freshman could be 55 years old. We need those people to wash coils and perform the straight forward maintenance tasks such as changing belts and filters. Of course you also have to have a superb group of Juniors and Seniors to lead our service department and teach our process. No one man can do it all it takes a team effort.   The Juniors and Seniors will typically only need to ride with another technician for a week or two just to learn our system. Then they will be ready to hit the field on their own.

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