Swaney Powers, COO and Tim Panther, Technican explain it this way.
In prior posts we have talked about the two main reasons why your air conditioner will fail. The number one reason is a dirty filter and number two is the contactor (a switch) that turns the power to the compressor on and off when signaled by the thermostat. A third type of failure is common in the hottest weather when you most need your unit to operate. It’s the starting capacitor that is necessary to get the compressor motor rotating on startup. If the capacitor is bad the motor won’t start. In the days before PCBs were known to cause harmful health effects, capacitors were filled with PCB and were less likely to fail. Today’s capacitors tend to wear out over time, so by periodically checking their capacitance, we can see if they are likely to fail in the near future. This is one of the reasons for having a maintenance contract so your starting capacitor will get checked annually. This is good preventative maintenance. As I have said before air conditioning systems are not all that complicated for people with a little technical knowledge.
Tony Anderson, VP Sales/Partner tells it like this.
First of all Swaney Powers is our COO/Service Manager and he interviews each prospective technician. Swaney says that what makes a good technician is:
Somebody that has a very good head on their shoulders and possesses the following skills:
Thinking outside the box
Good with tools
Good with customers
Good with equipment
Understand systems so as to make them perform and do their duty
Not many get past the interview. Swaney gives prospects a test and roughly 50% don’t pass. Once a prospect is qualified and passes the test, they are assigned to an experienced senior technician with matching personalities and talent. Not everyone has the same level of talent. We have senior technicians that are 30 years old. They are senior because they are a grade A type technician and easy to train. We also have new hires that are fresh out of school. We never leave a technician on his or her own and are constantly training for up to two years. Training is very extensive, day to day, hands-on, plus classroom. Our manufacturers, like Trane, also have classes that we participate in. However, we don’t rely on manufacturers to do all the training. We want to train new hires ourselves and have grown most of our technicians. When a younger guy fresh out of school starts, we put him or her with good quality people. In a few years we have an excellent technician.
You often don't think about your heating or air-conditioning system until something goes wrong. But there is so much you can do to help keep your system from breaking down. We regularly post information to help you learn what you can do to keep your system running, to save money and energy. Search our many posts, videos, and podcasts, for valuable information that is never a sales pitch. Subscribe to receive an email when something new is posted, so you won’t miss any important tips.
Choosing a Repair Company
Whether you’re talking about heating or cooling, repairing or replacing a system, you want a company that can advise you reliably based on what is in your best interest, not based on what is convenient or what earns them the most money (commissions). We'll help you choose the best solution to fit your needs. Check out our many posts at HVAC News You Can Use and our podcasts.
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The Sign of Service
We are a repair company performing a full range of commercial and residential heating, air conditioning, energy management and comfort products service, maintenance, and installation. We are a locally-owned company serving Nashville-Davidson County and the surrounding counties including Williamson, Rutherford, Wilson, Sumner, Robertson, and Cheatham.
Who We Are
Our service technicians are fully trained and experienced. We can tackle the most complicated system to the simplest of systems – from large commercial plants to single-family homes. Our ownership group of Eddie Hutton, Tony Anderson, Roger Eldridge, Swaney Powers and Alan Seilbeck have over 125 years combined experience as leaders in the HVAC industry.
We are proud of our dispatchers that respond to your telephone call. When your system is down they make things happen. Our trucks are loaded with most parts needed for a quick repair. You can call day and night 7 days a week. Our normal weekday hours are 7:00AM to 5:00PM. Click on the button below to schedule a service call online. Emails and forms can only be answered weekdays from 7-5.”
Did you know you should service your HVAC on a regular schedule – just like you would your car? We have specialized maintenance programs to ensure the clean, energy efficient and safe operation of your HVAC systems. This helps minimize service interruptions/breakdowns and maximize your equipment's lifespan. All maintenance contract customers are assigned a primary technician that will get to know your facility and equipment and will treat it like his own. You’ll receive discounts on repairs or new installations, and get priority service when it is cold or hot outside and you need service promptly. Plus, maintenance contract customers are never charged overtime rates for emergency services after-hours, weekends or holidays. We’ll teach you how to save on maintenance costs by showing you things you can do yourself and when you need a technician. Here are some good posts: Repair vs. Replace, Things to Try Before Calling for Service, Springtime Tips that Pay Off.
Our team takes on HVAC projects for office, school, retail and industrial facilities. Check out these case studies: