Swaney Powers, COO and Tim Panther, Technican explain it this way.
In prior posts we have talked about the two main reasons why your air conditioner will fail. The number one reason is a dirty filter and number two is the contactor (a switch) that turns the power to the compressor on and off when signaled by the thermostat. A third type of failure is common in the hottest weather when you most need your unit to operate. It’s the starting capacitor that is necessary to get the compressor motor rotating on startup. If the capacitor is bad the motor won’t start. In the days before PCBs were known to cause harmful health effects, capacitors were filled with PCB and were less likely to fail. Today’s capacitors tend to wear out over time, so by periodically checking their capacitance, we can see if they are likely to fail in the near future. This is one of the reasons for having a maintenance contract so your starting capacitor will get checked annually. This is good preventative maintenance. As I have said before air conditioning systems are not all that complicated for people with a little technical knowledge.
Tony Anderson, VP Sales/Partner tells it like this.
First of all Swaney Powers is our COO/Service Manager and he interviews each prospective technician. Swaney says that what makes a good technician is:
Somebody that has a very good head on their shoulders and possesses the following skills:
Thinking outside the box
Good with tools
Good with customers
Good with equipment
Understand systems so as to make them perform and do their duty
Not many get past the interview. Swaney gives prospects a test and roughly 50% don’t pass. Once a prospect is qualified and passes the test, they are assigned to an experienced senior technician with matching personalities and talent. Not everyone has the same level of talent. We have senior technicians that are 30 years old. They are senior because they are a grade A type technician and easy to train. We also have new hires that are fresh out of school. We never leave a technician on his or her own and are constantly training for up to two years. Training is very extensive, day to day, hands-on, plus classroom. Our manufacturers, like Trane, also have classes that we participate in. However, we don’t rely on manufacturers to do all the training. We want to train new hires ourselves and have grown most of our technicians. When a younger guy fresh out of school starts, we put him or her with good quality people. In a few years we have an excellent technician.