Saturday, 15 December 2012
Dispatching Calls for Service
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Tony Anderson, Partner,  and Head Dispatcher, Gina , explain this important function.

I can’t think of anything more important in our business than our dispatchers.  Our dispatchers make all the difference in the world because they are the first people our customers talk to. And they can make or break the day. The customers are making a request and it is the dispatcher’s job to make sure we can cover those requests, match the people up, do this in a timely manner and do it efficiently.  When dispatchers work efficiently it saves money for us and the customers. Keeping the guys in the right zone, keeping them moving to the right calls. We don’t want the wrong man going to a boiler, or a chiller, or going to someone’s home. Dispatchers are hard to come by. It’s a hard job, but fortunately we have Gina as our head dispatcher. She has been here 7 years now. I have been in business here since 1990 and she is the best I have ever worked with.  Watch the video to observe Gina at work.

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Posted on 12/15/2012 11:12 AM by Tony Anderson
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Saturday, 1 December 2012
What about preventative maintenance contracts?
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Eddie Hutton, Partner, and Swaney Powers, COO, talk about this issue.

 

Eddie: Preventative maintenance will save you some aggravation:

  • Because the unit won’t break down as often and maybe won’t break down on a hot or cold day.  
  •  It will also save you on operating costs. A clean unit operates like it rolled off the factory brand new. It operates clean and it saves you money operating cost wise.

With preventative maintenance you can find small problems before they become big problems by doing your routine summer and fall maintenance checks.  By cleaning up the coils you will get them back to some semblance of what they were when the unit rolled out of the factory. Just doing small things will save you not only dollars but save you aggravation on a really hot day or a really cold day and  maybe the unit will be less likely to break down.

How often should preventative maintenance checks be performed?

Swaney:  We recommend 2 x per year; one heating,  one cooling,  just to keep a check on the vital signs as far as the refrigerant charges,  the amp draws, the electrical connections, lubricate motors, clean coils, temperatures, like getting a physical twice a year.

Are repairs covered?

Swaney: Our maintenance contracts just cover the equipment and not any kind of repairs. Anything we find outside of the maintenance is an additional cost depending on what type of repair is required.

Can you do preventative maintenance yourself?

Eddie: You need someone with mechanical aptitude and you can clean your coils on the outdoor units when you’ve got your garden hose out or as we say in Nashville your hosepipe. Take a little 409 cleaner; squirt it on the coils and let it sit there for 30 to 45 seconds. Then just wash it down to get the oil, dirt, pollen, and all that stuff out of the coils. .

I think everybody should maintain their equipment. You are just maintaining your investment; on your car you change the oil and you change air filters.  It’s the same thing with an air conditioner unit, it needs to be cleaned up.  If you have the mechanical aptitude you can clean it up, check the motors, and make sure you are not losing refrigerant.

 

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Posted on 12/01/2012 1:46 AM by Eddie Hutton
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Important Tips & Advice

 

 

You often don't think about your heating or air-conditioning system until something goes wrong. But there is so much you can do to help keep your system from breaking down. We regularly post information to help you learn what you can do to keep your system running, to save money and energy.  Search our many posts, videos, and podcasts, for valuable information that is never a sales pitch. Subscribe to receive an email when something new is posted, so you won’t miss any important tips.

Choosing a Repair Company

Whether you’re talking about heating or cooling, repairing or replacing a system, you want a company that can advise you reliably based on what is in your best interest, not based on what is convenient or what earns them the most money (commissions). We'll help you choose the best solution to fit your needs. Check out our many posts at HVAC News You Can Use and our podcasts.

Going Green

We're concerned about the environment and know all the latest technologies - such as geothermal systems, LED lights, and smart thermostats - that can reduce energy and put more "green" in your pocket!  We've provided HVAC systems in certified LEED buildings and written many posts on ways to Go Green.

The Sign of Service

We are a repair company performing a full range of commercial and residential heating, air conditioning, energy management and comfort products service, maintenance, and installation. We are a locally-owned company serving Nashville-Davidson County and the surrounding counties including Williamson, Rutherford, Wilson, Sumner, Robertson, and Cheatham.

Who We Are

Our service technicians are fully trained and experienced.  We can tackle the most complicated system to the simplest of systems – from large commercial plants to single-family homes.  Our ownership group of Eddie Hutton, Tony Anderson, Roger Eldridge,  Swaney Powers and Alan Seilbeck have over 125 years combined experience as leaders in the HVAC industry.

Dispatch

We are proud of our dispatchers that respond to your telephone call. When your system is down they make things happen. Our trucks are loaded with most parts needed for a quick repair. You can call day and night 7 days a week. Our normal weekday hours are 7:00AM to 5:00PM. Click on the button below to schedule a service call online. Emails and forms can only be answered weekdays from 7-5.”  

615-832-8500 Online Service Call

Maintenance

Did you know you should service your HVAC on a regular schedule – just like you would your car?  We have specialized maintenance programs to ensure the clean, energy efficient and safe operation of your HVAC systems.  This helps minimize service interruptions/breakdowns and maximize your equipment's lifespan.  All maintenance contract customers are assigned a primary technician that will get to know your facility and equipment and will treat it like his own.  You’ll receive discounts on repairs or new installations, and get priority service when it is cold or hot outside and you need service promptly.  Plus, maintenance contract customers are never charged overtime rates for emergency services after-hours, weekends or holidays. We’ll teach you how to save on maintenance costs by showing you things you can do yourself and when you need a technician. Here are some good posts:  Repair vs. Replace, Things to Try Before Calling for Service, Springtime Tips that Pay Off.

Commercial

Our team takes on HVAC projects for office, school, retail and industrial facilities. Check out these case studies:

Replacement of a 250-ton Cooling Tower

Ductless HVAC at Brentwood Middle School