Saturday, 15 December 2012
Dispatching Calls for Service

Tony Anderson, Partner,  and Head Dispatcher, Gina , explain this important function.

I can’t think of anything more important in our business than our dispatchers.  Our dispatchers make all the difference in the world because they are the first people our customers talk to. And they can make or break the day. The customers are making a request and it is the dispatcher’s job to make sure we can cover those requests, match the people up, do this in a timely manner and do it efficiently.  When dispatchers work efficiently it saves money for us and the customers. Keeping the guys in the right zone, keeping them moving to the right calls. We don’t want the wrong man going to a boiler, or a chiller, or going to someone’s home. Dispatchers are hard to come by. It’s a hard job, but fortunately we have Gina as our head dispatcher. She has been here 7 years now. I have been in business here since 1990 and she is the best I have ever worked with.  Watch the video to observe Gina at work.



Posted on 12/15/2012 11:12 AM by Tony Anderson
Saturday, 1 December 2012
What about preventative maintenance contracts?

Eddie Hutton, Partner, and Swaney Powers, COO, talk about this issue.


Eddie: Preventative maintenance will save you some aggravation:

  • Because the unit won’t break down as often and maybe won’t break down on a hot or cold day.  
  •  It will also save you on operating costs. A clean unit operates like it rolled off the factory brand new. It operates clean and it saves you money operating cost wise.

With preventative maintenance you can find small problems before they become big problems by doing your routine summer and fall maintenance checks.  By cleaning up the coils you will get them back to some semblance of what they were when the unit rolled out of the factory. Just doing small things will save you not only dollars but save you aggravation on a really hot day or a really cold day and  maybe the unit will be less likely to break down.

How often should preventative maintenance checks be performed?

Swaney:  We recommend 2 x per year; one heating,  one cooling,  just to keep a check on the vital signs as far as the refrigerant charges,  the amp draws, the electrical connections, lubricate motors, clean coils, temperatures, like getting a physical twice a year.

Are repairs covered?

Swaney: Our maintenance contracts just cover the equipment and not any kind of repairs. Anything we find outside of the maintenance is an additional cost depending on what type of repair is required.

Can you do preventative maintenance yourself?

Eddie: You need someone with mechanical aptitude and you can clean your coils on the outdoor units when you’ve got your garden hose out or as we say in Nashville your hosepipe. Take a little 409 cleaner; squirt it on the coils and let it sit there for 30 to 45 seconds. Then just wash it down to get the oil, dirt, pollen, and all that stuff out of the coils. .

I think everybody should maintain their equipment. You are just maintaining your investment; on your car you change the oil and you change air filters.  It’s the same thing with an air conditioner unit, it needs to be cleaned up.  If you have the mechanical aptitude you can clean it up, check the motors, and make sure you are not losing refrigerant.


Posted on 12/01/2012 1:46 AM by Eddie Hutton